Simply browse our catalog, add your desired items to the cart, proceed to checkout, fill in your shipping details, select a payment method, and confirm your order. You will receive an email confirmation shortly after.
Can I modify or cancel my order?
Simply browse our catalog, add your desired items to the cart, proceed to checkout, fill in your shipping details, select a payment method, and confirm your order. You will receive an email confirmation shortly after.
How can I track my order status?
Once your order is shipped, we will send you a confirmation email with a tracking link. You can also log into your account on our website and view the status of all your orders in the “My Orders” section. Payment & Refunds
Payment & Refunds
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are processed securely through our trusted payment gateways.
How long does it take to confirm my order after payment?
Your order is usually confirmed within a few hours after we receive payment. For bank transfers, confirmation may take up to 2 business days as we await funds clearance.
What is your refund policy?
We offer a 30-day refund policy for most items, provided they are returned in their original condition and packaging. Custom or personalized items are not eligible for refunds unless they arrive damaged or defective. To initiate a return, please contact us with your order details.
Shipping & Delivery
Where do you ship?
We currently ship to most countries worldwide. However, due to shipping restrictions, some remote locations may not be serviceable. During checkout, you can enter your address to check if shipping is available to your location.
How much is the shipping cost?
Shipping costs are calculated based on your location and the weight of your order. We offer free standard shipping on all orders over 500$
How long will it take to receive my order?
Domestic orders (within South Africa) typically take 3-5 business days to arrive. International orders usually take between 7-15 business days, depending on the destination and customs processing times. About Our Mission
About Our Mission
How do you ensure the donations are used correctly?
We partner with reputable, registered NGOs in South Africa and conduct regular reviews of their operations. We publish quarterly impact reports on our website, detailing how the funds were used and the projects they supported, to ensure complete transparency.
What percentage of your profits do you donate?
We are committed to donating 15% of our net profits to support education and healthcare projects for children in impoverished areas of South Africa. This percentage is regularly reviewed to ensure we are making a meaningful impact.
